TemplateHouse stands behind all of our products and we will resolve any faults or imperfections found in any of our products. This we can guarantee. If for some reason, we cannot make the plugin work on your site as described – we will offer 100% refund!
All our plugins have a Free version available. We encourage you to try the free version before buying the pro version to ensure that the pro version matches your expectation.
If you have any questions on configuring the product please contact us anytime.
We release each of our product with useful and innovative features and spend hundreds of hours testing and developing them. They are our babies! Still, the WordPress eco system is vast and it is expected to run into some conflicts or server environment issue occasionally. If you find anything wrong with your plugin functionality, please cooperate with us and give us a chance to fix the issue by opening a support ticket with us.
We offer 07 days money back guarantee if you request support and we are unable to get the product working on your website similar to the product demo. Before applying for refund request please read the following conditions. Please note that we do not offer a refund for features that a product does not include already. If you have a pre-sale question please contact us here.
We will offer 100% refund
- If the product you purchased is non-functional.
- If we cannot get the product to work as shown in our Live demo after you requested support
- If the product has not been downloaded
- If a product is “not as described” – materially different from the product’s main description and live demo
We cannot offer a refund
- If you have changed your mind and simply say that you do not want it anymore
- If you bought an item by mistake and the product(s) was sent/already downloaded by you.
- If you ask for any feature that is not already listed in our product description. (please check the feature list and the demo preview to understand what the product does and ask us any pre-sale questions you might have)
- If you do not have sufficient expertise to use the item
- If you have already availed extensive support from us for the product you bought
- If you do not open a support ticket from our support portal first and give us a chance to find a solution to any issue you might have
You must request support and refund within 07 days of purchase. You can open a support request from our Support Portal here.
Due to the digital nature of our product and immediate delivery via email, download link, or TemplateHouse account download access, we do not exchange Products or Platforms.
It is the customer’s responsibility to purchase the correct product.
*One exception: If you realize you have purchased the incorrect product, if you contact TemplateHouse before the product is downloaded, we can change the product/platform to the correct one.
You are allowed to make any necessary modifications to the purchased products to fit your purposes as long as the changes are in accordance with license you acquire. Basically, if you just do not start (re)selling our product with some re-branding and modifications – it’s all good. However, we will be unable to provide any support when core plugin code or functionality is modified.
Reselling or redistributing our products without approval from our Company is expressly prohibited.
Reselling Your Website with Our Plugin Installed
You can create a website with our plugin installed and sell the website for use by one client. This practice is fine so long as you are not bundling the plugin as part of a premium theme or another end product and selling that in bulk to end users. You will need special license for that. Please contact us for more details.
Installation can be made by our installation service or by you. You may contact us to use our installation service via the contact form.
You may modify your product to fit the purpose or design of your requirement. However, you are expressly prohibited from redistributing or reselling our products without consent. One website means one WordPress installation.
The hours of Support are Monday-Friday between 10.00am-9:00pm (GMT+6).
All Support questions must be submitted from our Support Desk.
All Support questions will be answered within maximum of 14 business hours from the initial contact. Average response time is 2 hours.
TERMS OF SUPPORT
Under the terms of Support we must be granted administration access to the Website, and access via FTP in which our product was installed.
If a customer denies access to the Website in which our Product was installed we can not offer any Support, therefore any claims to our Product “not working” will be deemed null and void.
If The Client’s website has technical coding, defects, damage or hosting problems not caused by TemplateHouse, we will not be able to offer Support or Fix the Client’s Website.
Support includes troubleshooting any problem with the plugin, reply to any question you might have to use the product properly. Support does not include adding any new feature you might need, adding contents on your behalf, doing any custom works etc.
We, TemplateHouse, www.TemplateHouse.com have the right to terminate your account for any reason, at any time, without notice, at our discretion.
Reasons accounts are terminated:
- Repeated violations of the Terms of Conditions
- A single case of severe abuse (such as predatory behavior, threats, abuse or spam)
- Accounts dedicated to a policy violation (hate speech, harassment, impersonation, etc)
- TemplateHouse demands a very high level of respect and professionalism from its employees and business partners, in turn, we expect the same level of respect from our customers, no level of harassment, abuse or threats will be tolerated in our Support area.`
Upon termination of an account all valid product license keys will be removed, all support will be terminated.
Uѕеr аgrееѕ to defend, indеmnifу, аnd hоld hаrmlеѕѕ, TemplateHouse, itѕ соntributоrѕ, аnу еntitу jointly сrеаtеd by them, thеir rеѕресtivе affiliates аnd thеir rеѕресtivе dirесtоrѕ, оffiсеrѕ, еmрlоуееѕ, аnd аgеntѕ frоm аnd аgаinѕt all сlаimѕ аnd еxреnѕеѕ, inсluding аttоrnеуѕ’ fееѕ, аriѕing out оf thе uѕе оf thе оn-linе ѕеrviсе bу uѕеr оr uѕеr’ѕ ассоunt.
Class Action/Jury Trial Waiver
Disclaimers and Limitations
Need technical help beyond our support?
Some things don’t fall under our standard support, but they still need doing. We’re here to help with that too. You can get excellent work from the TemplateHouse’s expert team! We are great designers and developers. Besides WordPress, we can help you with any Web Design, Web Development, SEO or Mobile App Development projects. Contact us Or Request a Free Quote.